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The delivery of effective data handling services to the user community is at the heart of any data management group. The most effective service delivery groups use the IT standards outlined in this chapter as checklists.
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A color PDF file containing the figures from this chapter can be downloaded from here for private study |
Since the book was written we have identified a number of new items that help illuminate the material in Chapter 9:
 New Item 9.3 | Should data management be part of IT? |
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New Item 9.2 | Boasting about the previous success of data initiatives is an essential part of the job |
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New Item 9.1 | A short piece on why contrasting the efficiency of data handling services needs careful thought |
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PDF: /data/art12.pdf |
In the book Chapter 9 contains references to the following related material:
 Book Ref 34 | itSMF International (2008) "IT Service Management Based on ITIL v3" | http://www.itil-officialsite.com/ |
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